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Your HESS Partner Company
Higher Digital
Your Name
Renee Pacini
Your Email Address
renee@higher.digital
Webinar Topic Title
You Don’t Have a Student Experience Problem. You Have a Visibility Problem”
Quarter 4 Webinar Date (for review)
10/15/2026 11:00 AM
Quarter 4 Webinar Description
Most HESS institutions aren’t designing a single student experience; they’re inheriting one across siloed teams and multiple systems with competing UX approaches. The result is fragmented ownership and limited visibility into what students actually experience. In this session, we’ll share how institutions like Bryn Mawr College and Ithaca College used Journey360 to map the full journey, align stakeholders, and identify where to focus. You’ll walk away with a clearer path to turning insight into coordinated action.
Presenter
Amy Shaw

